Privacy Policy

Catagraph takes its obligations under privacy legislation and codes of professional conduct very seriously. We are committed to panel member confidentiality and transparency. Catagraph respects the privacy of Catagraph members and visitor to the Catagraph website.

Catagraph abides by the Australian Market & Social Research Society’s Code of Professional Behaviour and is bound by the Market & Social Research Privacy Principles. For more information on this code of practice please visit the following website at

Catagraph collects personal information when you register to become a member of our panel. Catgraph will also collect personal information by conducting regular surveys.

To become a panel member, we ask that you fill out a registration survey that gathers some personal and general information. The information we gather, such as your name, address, email, gender, date of birth, is used for matching you with the appropriate research projects and for the purposes of incentive fulfilment. If you do not provide us with the personal information we request, you may not be able to become a member and participate in surveys.

Once you have registered and have have confirmed your email address, you will be considered a Catagraph member. This means that we will contact you from time to time to participate in surveys. There is no obligation to take part in surveys, and you can unsubscribe at any time by clicking on the unsubscribe link on all our email invitations or by unsubscribing on our members website or sending an email and requesting to unsubscribe to

We only report survey results in aggregate and we never use this information to personally identify you. All personal information is treated with confidence. In the relatively few instances where we ask you for explicit permission to pass data on in a form which allows you to be personally identified, we will ensure that the information will be used only for research purposes.

Sensitive information will only be collected if we have your direct consent. Sensitive information means information or an opinion about an identified individual’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health. We do not share any sensitive information unless required by law.

We will ensure that to the best of our abilities parents are made aware of all surveys that their children are invited to participate in. Parents and guardians must give explicit consent prior to a child completing a survey and are encouraged to review the survey before letting children take part in the study. We also recommend that parents and guardians monitor children’s online activities.

A note for panel non-members
When receiving client lists or panel registrations from an existing database we ensure the clients methods of recruitment comply with legislation and regulatory requirements. Where a third party provides panel recruitment information or a client list the third party shall confirm compliance to regulatory matters. We have implemented control procedures that help ensure that we do not contact members of the public who have not agreed to further email contact and the use of your data is in accordance with list swap agreements between Catagraph and our client who has passed on your personal details. If you complete a survey or provide us with personal information without being a member of our panel, we may preserve your personally identifiable information. We do this so we may contact you if you have won a prize or are entitled to an incentive. Unless you elect to become a Catagraph member, we will not contact you for any reason other than to notify you that you have won a prize or are eligible for an incentive. If you are entitled to a prize or an incentive, we will collect and maintain such personally identifiable information, as we are required to maintain or report by virtue of any law or regulation.

Use of this information
Catagraph collects personal information for the research purposes only. We will not use your personally identifiable information to advertise, promote, or market goods or services to you. Catagraph does not sell or transfer personally identifiable information collected about the members of its panels or the individuals that take part in our surveys. We do not provide your details to external parties for their advertising and marketing purposes. Please note Catagraph holds the right to disclose your information to its related corporate bodies and wholly owned subsidiaries. If all or part of our company is sold, merged, or otherwise transferred to another entity, we may transfer personally identifiable information as part of that transaction. Disclosure of your information to wholly owned subsidiaries does not extend to sensitive information. Catagraph does not share sensitive information with its wholly owned subsidiaries. In order to collect sensitive information the subsidiary must obtain your direct consent.

Use of Cookies and other tracking devices Tracking Cookies:

Tracking cookies are small files that store information on your computer. They can inform a website what pages you visit, and your preferences. Catagraph does not use any tracking cookies and will not install any tracking cookies on any computer.
Session Cookies: Some surveys can create temporary session cookies in order for the survey to progress as designed. These session cookies expire at the end of each session and they do not transfer any information to any other application or website.
Accepting Catagraph privacy policy is taken as accepting the use of these session cookies.

Data Security
Our data is held on secure password protected servers. Data protection is protected by perimeter and intranet firewalls and backed up to an off-site data centre across a VPN.

Access to personal information
You have a right to access most personal information we hold about you. To request access, please contact our privacy officer as set out at the end of this document. If you make an access request, Catagraph will ask you to verify your identity and specify what information you require.

We may change this Notice
This Notice supersedes and replaces any other statement we may have made to you about our collection and use of personal information. Catagraph may, from time to time, review and update this privacy policy statement to take account of new laws and technology and changes to company operations. Please visit this page periodically, to check for updates. All personal information held by Catagraph will be governed by its most recent policy, posted on its website. Unless the Notice states otherwise, any change reflected in the currently effective notice will apply to all information we have collected about you. Your continued participation in our panel after the effective date of any changes will constitute your acceptance of all of the changes. Liability At all times Catagraph is committed to taking all necessary steps to protect the privacy of all users of our sites and/or studies. However, this statement is not intended to create a contract and is not a legally binding document. Retention of Information The profile information we hold on you is held until you unsubscribe.

Participation in our online surveys is voluntary and if you wish to, you can unsubscribe at any time by clicking on the unsubscribe link on all our email invitations or by unsubscribing on our members website or sending an email and requesting to unsubscribe to

Continual Improvement
This privacy policy statement outlines Catagraph’s commitment to meet industry standards. The policy may be reviewed and amended as part of the continual improvement process of Catagraph’s Quality Control.

More Information
If you require any more information, please contact Judy on

Thank you
Catagraph Team